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Tips & FAQ

Got questions? We've got answers.

Search below or browse by topic. Can't find what you're looking for? Ask us in the chat.

How long will my repair take?

It depends on the type of repair, but we usually try to have your device ready the same day.

Do I need to make an appointment?

Yes, please make an appointment first. That lets us check that we have the parts in stock and whether your device can be repaired that same day. Book one in the chat or give us a call.

Can a technician visit my home or office?

It depends on the type of repair. Usually we prefer to do repairs in our shop, where we have all our tools and parts. Ask us in the chat about your repair.

What's the difference between premium and aftermarket screens?

Premium screens are original (OEM) screens: either brand new from Apple or genuine screens refurbished to new. They're the highest quality on the market.

Aftermarket screens are made by third parties. They're still good-quality screens, at a lower price.

What does the warranty cover?

Repairs with aftermarket parts come with an 8-month warranty, and original (OEM) parts like premium screens come with a 60-day warranty, since that's what Apple offers on them. Both cover manufacturing defects. If a part we installed stops working or doesn't respond correctly because of a manufacturing issue, we'll swap it out. User or water damage to the part or device isn't covered.

I have my own screen. Can you install it?

Yes, we can install a screen you bought. We can't be responsible for the quality, performance or reliability of parts you supply, and our warranty doesn't cover customer-bought parts.

Do you sell tempered glass?

Yes, we currently keep iPhone tempered glass in stock.

I forgot my iCloud password. Can you help?

If you still have access to your iCloud email, we may be able to help you reset your password. If you don't, there isn't much we can do. Even after a factory reset, the device will still ask for the iCloud account it's linked to.

Can you recover data from my hard drive?

Unfortunately we don't offer data recovery services yet, but it may be available in the future.

Can you help me build a gaming PC?

Absolutely! We can put a parts list together based on your budget and even assemble it for you. Tell us your budget in the chat to get started.

Can you help install applications?

Yes, we can help install applications on-site or remotely (computers only).

Do you buy devices?

Not at the moment.

How can I leave a 5-star review?

We take pride in our work and our customers! If you were happy with your repair, please leave us a review on Google. It really helps our business grow. Thank you!

No answer for that one yet.

Send us your question in the chat and we'll get back to you.

Quick tips

Keep your tech running longer.

A few simple habits that save our customers time, money and headaches.

01

Back up before a repair

Turn on iCloud, Google or OneDrive backups so your photos and files are safe, no matter what happens to your device.

02

Water damage? Act fast

Power it off right away and don't charge it. Skip the bag of rice: it doesn't remove the moisture inside. Bring it in as soon as you can.

My device got wet โ†’
03

Check your battery health

On iPhone, go to Settings โ†’ Battery โ†’ Battery Health. Below about 80%, a new battery can make your phone feel new again.

04

Protect your screen

A good case and tempered glass are much cheaper than a new screen. We keep iPhone tempered glass in stock.

05

Slow computer?

Restart it and trim the programs that open at startup. Still slow? Swapping an old hard drive for an SSD is one of the biggest speed boosts you can get.

See computer upgrades โ†’
06

Never call a pop-up number

Pop-ups saying your computer is infected and to call "support" are scams. Close the browser, and if it keeps happening, we can clean it up.

Virus & malware removal โ†’
Still have a question?

Ask us in the chat.

Have a question that isn't here, or one you think would help others? Send it to us and we'll answer it, and may add it to this page.

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